Return & Refund Policy

Last updated September 28, 2026.

The short version

Every item is printed to order just for you, so we cannot take returns or exchanges for a change of mind or the wrong size. If your order arrives damaged, defective, or is not what you ordered, we will make it right.

Made-to-order items

Because every order is custom printed after you pay, we are not able to accept returns or exchanges for buyer’s remorse or the wrong size. Please check the size chart and your order details before you check out. The only exception is below — anything damaged, defective, or shipped in error we fix at no cost to you.

Refunds

Once we receive and inspect your return, we issue a refund to your original payment method. Please allow a few business days for it to appear. Original shipping charges are non-refundable unless the return is because of our error or a defective item.

Damaged, defective, or wrong item

If your order arrives damaged or defective, or you received the wrong item, contact us within 30 days and we will replace it or refund it in full, including shipping. Photos help us sort it out fast.

Return shipping

Return shipping is the customer’s responsibility unless the return is because of our error or a defective item, in which case we cover it. We recommend a tracked service; we cannot refund an item we never receive back.

Sizing

Since each item is made just for you, we cannot swap sizes after an order is placed. Check the size chart before you order, and email us if you are unsure — we are happy to help you pick the right fit.

Cancelling a pre-order

Pre-orders can be cancelled any time before you pay — simply do not complete the payment link, or email us to remove the reservation.

Questions

Email [email protected]. See also our Shipping Policy.